Shipping & Handling

Shipping Policy

 

At Cille Scents, we’re dedicated to making sure your candles, car air fresheners, and room sprays arrive safely and on time. As a small handcrafted business, your support truly means everything to us — thank you for shopping small!

 

1. Processing Time

• All orders are processed within 3–5 business days.

• Orders placed on weekends or holidays will begin processing the next business day.

• During peak times (holidays, sales, etc.), please allow a little extra time.

 

2. Shipping Methods & Rates

We currently offer two flat-rate shipping options based on order weight:

Economy Shipping (5–8 Business Days)

• 0–2 lbs: $2.00

• 3–5 lbs: $3.50

Standard Shipping (3–4 Business Days)

• 0–1 lb: $4.50

• 1–2 lbs: $7.00

• 2–4 lbs: $8.75

• 4–6 lbs: $9.97

Note: We cover a portion of the shipping cost on every order to help keep your experience affordable.

 

3. Order Tracking

• Once your order ships, you’ll receive a tracking number by email.

• Please allow up to 24 hours for tracking updates to appear.

 

4. Shipping Restrictions

• We currently ship to the United States and U.S. territories only.

• Unfortunately, we do not ship to P.O. Boxes or international addresses at this time.

 

5. Packaging

• Each item is carefully packaged using protective, durable materials.

• We take pride in making sure your order arrives in perfect condition.

 

6. Damaged or Missing Items

• If your package arrives damaged or an item is missing, please contact us within 7 days of delivery.

• Email your order number and photos of the issue to: joselys.cillescents@gmail.com

• We’ll gladly send a replacement or issue a refund — whichever you prefer.

7. Address Changes

• Please double-check your shipping address before placing your order.

• If you spot an error, contact us immediately. Once the order has shipped, we are unable to make changes.

 

8. Returns & Exchanges

• Due to the nature of our products, returns and exchanges are limited.

• If your item is unopened and unused, you may request a return within 7 days of delivery (return shipping may apply).

• If you’re not happy with your order for any reason, reach out — we’re here to help!

Thank you for supporting Cille Scents — every order is handcrafted with love and care.