Shipping & Handling

Shipping Policy

At Cille Scents, we want to ensure your candles arrive safely and quickly so you can enjoy them as soon as possible. Please read our shipping policy below for all the details regarding our shipping process.

1. Processing Time

  • All orders are processed within 1-3 business days. We strive to ship your candles as quickly as possible, but please allow extra time during busy seasons or promotions.
  • Orders placed over the weekend or on holidays will be processed the following business day.

2. Shipping Methods & Rates

  • We offer Standard and Expedited shipping options.
  • Shipping rates are calculated at checkout based on your location and the size of your order. We work with reliable carriers such as USPS, UPS, and FedEx to ensure safe delivery.
  • For orders over $75, you’ll enjoy free standard shipping within the continental U.S.

3. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email so you can easily track your package.
  • Please allow up to 24 hours for the tracking information to update once the package has been shipped.

4. Shipping Times

  • Standard Shipping: Delivery typically takes 3-7 business days depending on your location. Please note that this is an estimate and delivery times may vary.
  • Expedited Shipping: For faster delivery, select expedited shipping at checkout. Delivery typically takes 1-3 business days after processing.
  • Delivery times may vary depending on weather, carrier delays, or other unforeseen circumstances.

5. Shipping Restrictions

  • At this time, we currently ship to USA & territorries. Unfortunately, we are unable to ship internationally, but we hope to offer international shipping in the future.
  • We do not ship to P.O. Boxes. Please provide a physical shipping address.

6. Packaging

  • Your candles will be carefully packaged in sturdy boxes with protective padding to prevent breakage during transit. We take extra care to ensure your items arrive safely and in perfect condition.

7. Damaged or Missing Items

  • If your order arrives damaged or if an item is missing, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue as quickly as possible.
  • For damaged items, please provide photos of the damaged packaging and candles, along with your order number.

8. Address Changes

  • Please double-check your shipping address before completing your order. We cannot make address changes once the order has been shipped. If there is an error in the shipping address, please contact us immediately, and we’ll do our best to assist you.

9. Returns and Exchanges

  • Due to the nature of our products, we are unable to accept returns or exchanges once an order has been shipped. However, if you are not completely satisfied with your order or if there are any issues with your candles, please reach out to our customer service team at joselys.cillescents@gmail.com, and we will assist you as best we can.

We want you to love your candles and will do everything we can to ensure they arrive on time and in perfect condition. If you have any questions about shipping, please don’t hesitate to contact us. Thank you for supporting our small business!